Customer Service Manager: Lead Team & CX Excellence

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Customer Service Manager to lead the customer service team, ensure exceptional service delivery, and oversee daily operations. The role includes coaching staff, managing client accounts, and preparing performance reports. Candidates should possess a Bachelor’s Degree in Business Administration and have at least 2 years of supervisory experience in customer service. This position offers competitive salary and benefits, including transport allowance.

Benefits

Transport Allowance ($800) if candidate drives to work

Handphone Reimbursement capped at $60

Sign-on Bonus (T&C apply)

Qualifications

• At least 2 years in Customer Service Supervisory role.
• Proven ability to manage customer inquiries and service issues effectively.

Responsibilities

• Lead and mentor the customer service team to deliver exceptional service.
• Oversee daily operations and ensure prompt resolution of customer inquiries.
• Prepare monthly performance and operational reports for management.

Skills

Leadership

Customer Service Excellence

Data Analysis

Team Mentoring

Education

Bachelor’s Degree in Business Administration or related field

Job description

A leading HR advisory company in Singapore is seeking a Customer Service Manager to lead the customer service team, ensure exceptional service delivery, and oversee daily operations. The role includes coaching staff, managing client accounts, and preparing performance reports. Candidates should possess a Bachelor’s Degree in Business Administration and have at least 2 years of supervisory experience in customer service. This position offers competitive salary and benefits, including transport allowance.