Customer Service Manager: Lead & Elevate Client Experience

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Manager to lead and mentor the customer service team. The ideal candidate will have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. Responsibilities include overseeing operations, preparing reports, and collaborating with other departments to ensure customer satisfaction. The position offers a competitive salary of $4000 to $4200 with other benefits including transport allowance and bonuses.

Benefits

Transport allowance ($800) if candidate drives to work

Handphone reimbursement up to $60

Sign-on bonus

Qualifications

• Minimum 2 years in a Customer Service Supervisory role.
• Ability to lead a team to deliver exceptional service standards.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee daily operations of the customer service department.
• Prepare and generate monthly performance and operational reports.
• Collaborate cross-functionally with the Business Development team.
• Ensure effective communication between departments.

Skills

Leadership and mentoring

Effective communication

Customer service excellence

Data analysis

Problem-solving

Education

Bachelor’s Degree in Business Administration or related field

Job description

A leading HR advisory firm in Singapore is seeking a Customer Service Manager to lead and mentor the customer service team. The ideal candidate will have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. Responsibilities include overseeing operations, preparing reports, and collaborating with other departments to ensure customer satisfaction. The position offers a competitive salary of $4000 to $4200 with other benefits including transport allowance and bonuses.