Customer Service Manager (Insurance) (8 Months Contract) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking candidates to draft customer communications and work with various teams to enhance customer satisfaction. The role involves resolving customer complaints effectively and supporting process improvements. Interested applicants should email their resume. Only shortlisted candidates will be contacted.

Responsibilities

• Draft professional and empathetic customer communications.
• Work with internal teams to enhance customer satisfaction.
• Assist in resolving customer complaints promptly and effectively.
• Identify trends in customer feedback and suggest improvements.
• Support process improvement initiatives.
• Contribute to reporting on customer service performance.

Job description

Draft professional and empathetic customer communications.

Work with internal teams (Claims, Telemarketing, Customer Service, Operations) to enhance customer satisfaction.

Assist in resolving customer complaints promptly and effectively.

Identify trends in customer feedback and suggest improvements.

Support process improvement initiatives and service excellence projects.

Contribute to reporting on customer service performance and initiatives.

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted