Customer Service Manager

PEREGRINE SECURITY PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security firm in Singapore seeks a professional Front Desk Executive to manage daily operations at the building's front desk. You will serve as the first point of contact, providing assistance to visitors and resolving queries to ensure positive experiences. Responsibilities include managing administrative tasks, answering calls, and offering concierge support. The ideal candidate will possess excellent communication skills and a strong customer service focus.

Responsibilities

• Manage front desk administrative tasks to maintain organized and efficient operations.
• Answer telephone calls professionally, meeting call quality and productivity standards to support customer service.
• Respond to visitor and customer queries and feedback clearly and helpfully.
• Provide visitors with accurate information to assist their needs within the building.
• Assist visitors in resolving issues with turnstile access to ensure smooth entry.
• Represent the building positively as the first point of contact for all visitors.
• Perform concierge support duties as assigned by supervisors to support overall building services.

Job description

Job Summary

You will serve as the first point of contact at the building’s front desk, managing administrative tasks and providing professional support to visitors and customers to ensure smooth daily operations.

Responsibilities

• Manage front desk administrative tasks to maintain organized and efficient operations
• Answer telephone calls professionally, meeting call quality and productivity standards to support customer service
• Respond to visitor and customer queries and feedback clearly and helpfully
• Provide visitors with accurate information to assist their needs within the building
• Assist visitors in resolving issues with turnstile access to ensure smooth entry
• Represent the building positively as the first point of contact for all visitors
• Perform concierge support duties as assigned by supervisors to support overall building services