Customer Service & First-Line Support Specialist

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing and search company in Singapore is seeking a Service Center Assistant to provide customer support, perform cost estimations, and troubleshoot issues. You will validate equipment warranties and manage customer escalations. Candidates should be ready for a contract role with working hours from 9AM to 6:30PM, Monday to Friday. Applications with past work experience are encouraged, and only shortlisted candidates will be contacted.

Responsibilities

• Assist customers in Service Center.
• Perform cost estimation based on guidelines.
• Provide 1st level troubleshooting.
• Validate equipment warranty and inform customers.
• Issue payment receipts before equipment release.
• Resolve non-hardware issues for customers.
• Document customers' equipment condition.
• Handle customer escalations until resolution.
• Perform other assigned tasks.

Job description

A staffing and search company in Singapore is seeking a Service Center Assistant to provide customer support, perform cost estimations, and troubleshoot issues. You will validate equipment warranties and manage customer escalations. Candidates should be ready for a contract role with working hours from 9AM to 6:30PM, Monday to Friday. Applications with past work experience are encouraged, and only shortlisted candidates will be contacted.