Customer Service Executives/Assistants

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader in Singapore seeks a detail-oriented Customer Service Executive for the Air Export team. Key responsibilities include managing shipment bookings, preparing export documentation, and ensuring timely updates to customers. Candidates should possess a diploma in Business or Logistics, with 1-2 years of relevant experience, and strong communication skills. This role offers opportunities for international travel and ongoing professional development, contributing to a dynamic career in logistics.

Benefits

Continuous learning opportunities

Professional training and skill development

Opportunities for international travel

Qualifications

• 1-2 years of relevant experience in airfreight customer service or logistics.
• Must be detail-oriented with good problem-solving abilities.
• Proactive attitude and strong sense of accountability.

Responsibilities

• Manage air export shipment bookings.
• Prepare and process documentation including invoices and Airway Bills.
• Provide timely updates to customers regarding shipment status.

Skills

Customer service orientation

Communication skills

Analytical skills

Proficient in Microsoft Excel

Multitasking

Education

Diploma or Degree in Business, Logistics, Supply Chain

Job description

About Dimerco

Dimerco is a global logistics leader, providing comprehensive Air Freight, Ocean Freight, and Contract Logistics solutions. With over 50 years of experience and a robust international network, we are committed to Connecting Asia with the World.
Recognized among the Top 25 Global Air Freight Forwarders, Dimerco operates 160+ offices, 80+ logistics centers, and partners with 200+ strategic agents across Asia-Pacific, North America, and Europe.
Singapore, a vital node in global trade and a leading logistics hub in Asia, plays a key role in our strategic operations. As a gateway to the Asia-Pacific region, Singapore offers a dynamic environment fueled by innovation, digitalization, and a highly efficient port and airport infrastructure. Join us as we help drive the seamless flow of goods through one of the world’s most connected and competitive logistics landscapes.

Job Description

We are seeking proactive and detail-oriented Customer Service Executives/Assistants to join our Air Export team. The role involves handling shipment bookings, preparing export documentation, coordinating with customers and internal stakeholders, and ensuring smooth and timely cargo movement with the following job responsibilities:

• Manage and execute air export shipment bookings.
• Coordinate with both customers and internal stakeholders to ensure shipment readiness and adherence to delivery schedules.
• Prepare and process all required documentation, including invoices, reports, permits, and Airway Bills, in an accurate and timely manner.
• Provide flight details promptly and keep customers updated on freight status and delivery progress.
• Ensure timely submission of cost approvals, GST billing, and payment collection.
• Respond to customer inquiries promptly and effectively, ensuring high service quality and customer satisfaction.

Job Requirements

• Diploma or Degree in Business, Logistics, Supply Chain or a related discipline.
• Minimum 1-2 years of relevant experience in airfreight customer service, co-loading, or related logistics functions.
• Proficient in Microsoft Excel and familiar with other Microsoft Office applications.
• Fast learner with a proactive attitude and strong sense of accountability.
• Able to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
• Strong customer service orientation with excellent communication and follow-up skills.
• Detail-oriented with good analytical and problem-solving abilities to handle shipment issues efficiently.
• A team player with the ability to collaborate effectively across departments and with external partners.

Why Join Dimerco?

• Grow with a leader in a growing industry – Be part of a company expanding globally within the dynamic international freight and logistics sector.
• Invested in your success – Access continuous learning, professional training, and skill development to support your career growth.
• Go global – Experience opportunities for international travel, cross-border projects, and overseas assignments that connect you with the world.