Customer Service Executive (Surveyor)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading survey organization in Singapore is looking for a dedicated individual to assist with surveys. The role involves helping respondents complete surveys and ensuring data integrity through accurate entry. Candidates should have at least 1–2 years of customer service experience, strong communication skills, and the ability to work independently. Proficiency in MS Office is required, and applicants must be available to work weekends when needed. This position offers a salary of up to $3,300 and is renewable after 6 months.

Qualifications

• At least 1–2 years of customer service experience in a customer-facing role.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and manage time effectively.
• Proficiency in Excel and basic data entry tools is required.
• Availability to work weekends as needed.

Responsibilities

• Assist respondents in completing surveys online or in-person.
• Accurately enter data into the system ensuring integrity.
• Conduct field visits for unreachable respondents.
• Update call outcomes and survey progress daily.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Time management

Data entry proficiency

Education

Minimum Diploma qualification in Business, Marketing, or related field

Tools

MS Office (Excel, Word)

Job description

Description

Location: Novena

Working Hours: Shift Work (5 days across Monday - Sunday)

Salary: Up to $3,300

Duration: 6 Months (Renewable)

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).

Requirements

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Availability to work on weekends as required by project schedules.