Customer Service Executive

UNION AIR FREIGHT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated individual to provide air freight solutions and coordinate with airlines and customers. The role involves quoting rates, preparing job sheets, and ensuring customer satisfaction. Ideal candidates should have a Diploma and at least one year of experience in freight forwarding/logistics, be self-motivated, and possess strong communication skills.

Qualifications

• At least 1 year of working experience in freight forwarding/logistics.
• Self-motivated and possess a positive customer-oriented mindset.
• Strong verbal and communication skills required.

Responsibilities

• Quote and propose air freight solutions to customers.
• Coordinate with airlines on rates and bookings.
• Prepare job sheets for Operations to follow up.

Skills

Customer-oriented mindset

Strong verbal communication

Team player

Education

Diploma or equivalent

Job description

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player