Customer Service Executive (Medical Aesthetics Clinic)

EPIDERMA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Medical Aesthetics Clinic in Singapore seeks a proficient individual to provide administrative support and exceptional client care. The role involves managing appointment scheduling, handling communications, and preparing sales reports. Candidates should have a minimum ITEC/Diploma in relevant fields and 2-3 years of customer service experience, preferably in retail or hospitality. Proficiency in MS Office and a good command of English are essential. Willingness to work on Saturdays is required.

Qualifications

• 2-3 years of customer service experience, preferably in retail or hospitality.
• Must possess a good command of spoken and written English.
• Ability to converse with Mandarin or Bahasa speaking clients.

Responsibilities

• Provide administrative support for daily clinic operations.
• Administer appointment scheduling efficiently.
• Prepare sales and relevant reports as required by management.

Skills

Customer service

Appointment scheduling

Telephone handling

POS system proficiency

Education

ITEC/Diploma in Office Administration, Hospitality / Tourism / Spa & Wellness

Tools

MS OFFICE (Word/Excel/PowerPoint)

Job description

Responsibilities:

Provide administrative support for the daily operation of the Medical Aesthetics Clinic including but not limited to the following :-

• Competent in the handling of telephone calls and WhatsApp messages to clients
• Administer appointment scheduling efficiently
• Uphold professional front desk procedures in the handling of clients. Able to provide exceptional client-care service
• Able to handle the POS system. Computer savvy
• Able to comprehend and articulate the services provided by Rexults Aesthetics
• Assist in the follow up of ongoing in-house promotions and activities
• Prepare sales and other relevant reports as required by management
• Manage stock inventory effectively, follow requisition standards and ensure compliance

Pre-requisites:

• Minimum ITEC/Diploma in Office Administration, Hospitality / Tourism / Spa & Wellness or equivalent and above
• 2-3 years' customer service/ front desk/ reception experience, preferably in retail / hospitality industry
• Possess a good command of spoken and written English.
• Able to converse with our Mandarin or Bahasa speaking clients.
• Must be PC Literate – Proficiency in MS OFFICE (Word/Excel/PowerPoint)
• Able to work independently and multitask with minimum supervision
• Organized and have a meticulous attention to details
• Is sincere, warm and able to work as a team
• Willing to work full day on Saturdays
• Work location: Orchard

Interested applicants, please send your detailed resume with employment history, recent photo, at least two contactable employer references and date of availability.

We would like to thank all candidates in advance on their interest for this position and regret that only short-listed candidates will be notified.