Customer Service Executive (Manufacturing)

RN CARE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading manufacturing company in Singapore is seeking a candidate to maintain contract agreements and manage sales orders. The ideal candidate has a Diploma in Business or Engineering, with at least 2 years of customer service experience in a manufacturing environment. Responsibilities include handling customer inquiries and ensuring compliance with company guidelines.

Qualifications

• Minimum 2 years of working experience in customer service in a manufacturing environment.

Responsibilities

• Maintain contract agreements as per company SOP.
• Assist with creation, review, and analysis of contractual documents.
• Manage sales order activities accurately and timely.
• Answer customer inquiries about orders and delivery status.
• Generate department reports for management review.
• Handle import and export shipments.
• Update customer profiles and pricing in the ERP system.

Skills

Customer service

Contract management

Sales order management

Education

Diploma in Business or Engineering

Job description

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• Responsible
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Takeing charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to [e-mail] or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900