Customer Service Executive (Logistics / Central / 5 Days)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Respond promptly and professionally to customer inquiries.
• Ensure compliance with internal and external operational procedures.
• Provide accurate and timely updates in the system.
• Handle shipments efficiently, including document processing, manifesting, invoicing, and cost capturing.
• Communicate with internal teams, external stakeholders, and overseas customers.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Identify and assess customer needs to ensure satisfaction.
• Build and maintain strong customer relationships through open and interactive communication.
• Perform other duties as assigned by Management.
• Address customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Go the extra mile to engage and support customers.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270