Customer Service Executive

EPIDERMA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aesthetics clinic in Singapore is seeking a dedicated administrative support staff to enhance client experience and manage front desk operations. Responsibilities include appointment scheduling, client communication via phone and WhatsApp, and maintaining a professional front desk. Candidates should have a minimum diploma in Office Administration, customer service experience, and be proficient in MS Office. A warm and organized attitude is essential, along with the ability to multitask effectively.

Benefits

Genuine career growth opportunities

Training provided

Innovative team culture

Closed on Sundays and PH

Qualifications

• Minimum 2-3 years' experience in customer service or front desk roles.
• Good command of English; Mandarin or Bahasa communication is a plus.
• Strong computer skills are essential.

Responsibilities

• Provide administrative support for daily operations.
• Handle telephone and WhatsApp communication with clients.
• Schedule appointments efficiently and maintain front desk procedures.
• Manage stock inventory according to requisition standards.

Skills

Customer service skills

Communication skills

Multitasking

Proficiency in MS Office

Education

ITEC/Diploma in Office Administration or equivalent

Job description

CENTERED ON RESULTS

Rexults Group founded by pioneers, with over 20 years’ experience, of the Medical Aesthetics Clinic and Advanced Aesthetics business.

The Group consists of three sub brands that combine to provide our clients the complete medical aesthetics and well-being experience, designed to deliver results:

• Rexults Clinic
• Rexults Aesthetics
• Rexults Apothecary

Rexults Clinic delivers top of the line medical aesthetics procedures for problematic skin conditions, face enhancement solutions, as well as body fat and cellulite reduction.

Rexults Aesthetics combines the latest scientific technology and select products, resulting in the culmination of a line-up of advanced aesthetics for face and body therapies. Many awards were given for the Rexults treatments and products.

Rexults Products (custom developed) deliver targeted results through a combination of ingredients exclusive to our brand.

Job highlights

• Genuine career growth opportunities
• Training provided
• Passionate, Energetic and Innovative team culture
• Closed on Sundays and PH

Responsibilities

• Provide administrative support for the daily operation of the Aesthetics including but not limited to the following :-
• Competent in the handling of telephone calls and WhatsApp messages to clients
• Administer appointment scheduling efficiently
• Uphold professional front desk procedures in the handling of clients. Able to provide exceptional client-care service
• Able to handle the POS system. Computer savvy
• Able to comprehend and articulate the services provided by Rexults Aesthetics
• Assist in the follow up of ongoing in-house promotions and activities
• Prepare sales and other relevant reports as required by management
• Manage stock inventory effectively, follow requisition standards and ensure compliance

Pre-requisites

• Minimum ITEC/Diploma in Office Administration, Hospitality / Tourism / Spa & Wellness or equivalent and above
• 2-3 years' customer service/ front desk/ reception experience, preferably in retail / hospitality industry
• Possess a good command of spoken and written English and able to converse with Mandarin or Bahasa speaking clients
• Must be PC Literate – Proficiency in MS OFFICE (Word/Excel/PowerPoint)
• Able to work independently and multitask with minimum supervision
• Organized and have a meticulous attention to details
• Is sincere, warm and able to work as a team
• Willing to work full day on Saturdays
• Work location: Orchard