Customer Service Executive - Contract (Freight Forwarding / Import Export / East)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established recruitment agency is seeking a Customer Service Executive in Singapore. The role involves handling customer enquiries, managing shipment bookings, and coordinating with internal teams for smooth operations. The ideal candidate should have at least 1-3 years of experience in freight forwarding and possess strong communication skills. The position offers a salary of up to $3700 along with excellent welfare benefits and career progression.

Benefits

Excellent welfare and benefits

Career progression

Qualifications

• 1 – 3 years relevant experience in freight forwarding.
• Strong communication skills for effective interaction with customers.

Responsibilities

• Handle customer enquiries and manage shipment bookings.
• Coordinate closely with the Import/Export Department for seamless job execution.
• Maintain proper filing systems and ensure accurate documentation.

Skills

Customer relationship management

Diplomacy and negotiation

Education

GCE 'O' levels

Job description

• Customer Service Executive (Freight Forwarding / Import Export / East)
• Well Established Company
• Up to $3700 + AWS + VB
• Excellent Welfare and Benefits + Career progression
• Working location: Tampines
• Normal Working Hours

Job Responsibilities

• Handle customer enquiries and manage shipment bookings.
• Arrange and monitor space bookings to ensure smooth operations.
• Coordinate closely with the Import/Export Department for seamless job execution.
• Prepare and distribute pre-alerts to relevant stations before shipment arrivals and departures.
• Check daily shipment arrival and uplift details, keeping customers updated with accurate information.
• Ensure all special customer requests and handling requirements are met.
• Communicate effectively with all parties using strong diplomacy and negotiation skills.
• Maintain proper filing systems and ensure accurate documentation.
• Build and foster strong working relationships with both internal teams and external customers.

Requirements

• GCE ‘O’ levels
• 1 – 3 years relevant experience in freight forwarding

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIM SWEE KIM JOLENE (R25129451)

EA Recruitment Pte Ltd

EA License No: 21C0492