Customer Service Executive

LHYK MARINE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent logistics company in Singapore seeks a Logistics Operations Coordinator to manage order processing and customer relations. The role requires strong communication skills, the ability to work independently, and experience in logistics operations. Ideal candidates will possess a positive attitude and be able to handle peak period pressures effectively. This position offers opportunities for professional development in a supportive team environment.

Qualifications

• 2-3 years experience in logistics operations.
• Capable of performing well under pressure during peak periods.
• Willingness to take on responsibility.

Responsibilities

• Responsible for order processing support and customer order follow-up.
• Coordinate with booking agents for supply schedule status.
• Handle customer complaints and provide solutions.

Skills

Good communication skills

Ability to work independently

Analytical skills

Team player attitude

Flexibility under pressure

Education

GCE N Level, O Level or Professional Certificate

Tools

MS Office

Job description

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office