Customer Service Executive

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A mobile equipment distributor in Singapore is searching for a Customer Service Executive to enhance customer satisfaction through effective service. The ideal candidate will have excellent communication skills, a calm temperament, and at least 2 years of relevant experience. Responsibilities include assisting walk-in customers, managing inquiries through various channels, and identifying opportunities for cross-selling. Shift work including weekends is required, ensuring a vibrant team environment.

Qualifications

• 2+ years of customer service-related experience is preferred.
• Experience in the Telecommunication industry is a plus.
• Ability to work shifts including weekends and public holidays.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to inquiries via phone, email, and live chat.
• Understand customers' needs and provide appropriate solutions.
• Escalate unresolved issues to higher levels.
• Identify cross-sell opportunities during customer interaction.
• Deliver excellent quality service for total customer satisfaction.

Skills

Fluent in English

Customer service experience

Negotiation and conflict resolution skills

Team player

Ability to work independently

Job description

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Responsibilities

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfactionSolicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts