Customer Service Executive

TRINITY CARGO LINK PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company located in Singapore is seeking an experienced professional to process customer orders, provide sales support, and coordinate shipments efficiently. The ideal candidate will possess a relevant qualification and have 1-2 years of experience in the Freight Forwarding industry. Strong communication skills and a positive attitude are essential for success in this fast-paced environment.

Qualifications

• Minimum 1-2 years experience in the Freight Forwarding/Logistics industry.
• Knowledge in both Sea Freight & Air Freight is an added advantage.
• Pleasant personality with positive working attitude.

Responsibilities

• Process and follow up customers’ orders efficiently and accurately.
• Provide sales support including problem solving and quotations to customers.
• Liaise and source cargo space with different carriers.

Skills

Excellent communication skills

Problem-solving ability

Interpersonal skills

Ability to multi-task

Education

Professional Certificate/NiTEC, Diploma, Bachelor’s Degree

Job description

Responsibilities

• Process and follow up customers’ orders efficiently and accurately
• Provide sales support including problem solving and quotations to customers
• Liaise and source cargo space with different carriers
• Communicate with overseas offices, carriers and vendors to support timely receipt, cargo clearance and delivery of shipments
• Work closely with internal departments to coordinate customers’ shipments
• Build and maintain good rapport with customers to fulfil their requirements
• Coordinate with Import/Export Operations to ensure accuracy in documentation and billing
• Other ad-hoc duties when assigned

Requirements

• Professional Certificate/NiTEC, Diploma, Bachelor’s Degree
• Minimum 1-2 years experience in the Freight Forwarding/Logistics industry
• Knowledge in both Sea Freight & Air Freight is an added advantage
• Pleasant personality with positive working attitude
• High degree of initiative
• Possess excellent communication and interpersonal skills
• Able to multi-task, work independently and handle high volume of transactions in a fast-paced environment
• Consistent and ready to work on a long-term basis with a view to career advancement