CUSTOMER SERVICE EXECUTIVE

CALIFORNIA LAUNDRY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A laundry service company in Singapore is seeking a customer service representative to manage inquiries and coordinate delivery logistics. The ideal candidate has 1-2 years of experience in customer service, strong communication skills, and is proactive in resolving issues. This position offers opportunities to build long-term client relations and enhance satisfaction.

Qualifications

• At least 1–2 years of experience in customer service / client coordination.
• Proactive, resourceful and customer-oriented with good problem‑solving attitude.

Responsibilities

• Handle customer enquiries via communication channels in a professional manner.
• Coordinate laundry pickup and delivery schedules with operations teams.
• Prepare service quotations, delivery orders and billing documents.

Skills

Customer Experience

Communication Skills

Interpersonal Skills

Data Entry

Adaptability

Team Player

Education

Minimum GCE “O” Level / Diploma in Business, Hospitality or equivalent

Tools

Microsoft Office

Basic ERP / CRM systems

Job description

Roles & Responsibilities

You will be the voice and face of our company, bridging operations and clients to ensure every order, delivery and request runs seamlessly.

Key Responsibilities

• Handle customer enquiries via communication channels such as phone, email and WhatsApp in a professional and timely manner;
• Coordinate laundry pickup and delivery schedules with operations and logistics teams;
• Prepare service quotations, delivery orders and billing documents;
• Maintain accurate records of customer transactions and service feedback;
• Follow up proactively on service issues, customer complaints and resolution tracking;

Build positive, long-term relationships with clients to enhance customer satisfaction and loyalty.

What We are Looking For

• Minimum GCE “O” Level / Diploma in Business, Hospitality or equivalent
• At least 1–2 years of experience in customer service / client coordination
• Strong communication and interpersonal skills
• Proactive, resourceful and customer-oriented with good problem‑solving attitude
• Comfortable using Microsoft Office, data entry and basic ERP / CRM systems

• Microsoft Office
• Microsoft Excel
• Customer Experience
• Interpersonal Skills
• Inventory
• Data Entry
• Adaptability
• Freight
• Communication Skills
• Customer Satisfaction
• Team Player
• Customer Service
• Shipping
• Hospitality
• Customer Service Experience