Customer Service Executive

TIC TRAFFIC INTERNATIONAL CONSORTIUM (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a professional Customer Service Representative to handle cargo bookings and customer inquiries. The ideal candidate will have experience in sales or operational roles within the transportation industry and proficient in Microsoft Office applications. Key responsibilities include maintaining customer relationships, negotiating shipping rates, and delivering exceptional service in a fast-paced environment.

Qualifications

• Strong understanding of computer systems and internet applications.
• Experience in the transportation or freight forwarding industry.

Responsibilities

• Provide excellent service to customers and build relationships.
• Negotiate rates and cargo space with carriers/airlines.
• Anticipate customer problems using reporting functions.
• Provide accurate order entry and monitor pricing.
• Prepare monthly administrative reports.

Skills

Customer service skills

Sales experience

Negotiation skills

Problem-solving skills

Communication skills

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Job Description: Provides front line service to customers by booking cargo shipments into tracking system. Handles and resolves customer complaints and special air shipping requirements. Solving to customer questions regarding product or services.

Have an understanding of computer systems, internet applications and Microsoft Office applications including Word, Excel and Outlook. Experience in sales, customer service or an operational coordination role in transportation, freight forwarding and/or air cargo transport industry.

Responsibilities

• Responsible for providing professional, excellent service to our customers on a daily basis by building and maintaining relationships; providing and responding to customers\' needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross-training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned.

Qualifications

• Have an understanding of computer systems, internet applications and Microsoft Office applications including Word, Excel and Outlook.
• Experience in sales, customer service or an operational coordination role in transportation, freight forwarding and/or air cargo transport industry.