Customer Service Executive

OCS GROUP (S) PEST SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A pest management company in Singapore seeks a Customer Service Coordinator to oversee daily operations. Responsibilities include scheduling service appointments, managing customer enquiries, and ensuring timely job completion. The ideal candidate needs at least 3 years of experience in customer service, preferably in the pest control industry, along with strong interpersonal and communication skills. This full-time position operates from 9 AM to 6 PM, Monday to Friday, at the Chai Chee location.

Qualifications

• Minimum 3 years of experience in customer service or a related field.
• Prior experience in the pest control industry is an added advantage.
• Must have strong customer service skills and be comfortable working within tight timelines.

Responsibilities

• Collaborate with management to oversee daily operations and monitor attendance.
• Coordinate customer pest management service appointments.
• Manage Permit to Work requirements and service schedules.

Skills

Microsoft Office

Customer Experience

Interpersonal Skills

Communication Skills

Customer Service

Adaptability

Team Player

Education

GCE 'N' level and above

Tools

Microsoft Excel

SAP

Job description

Roles & Responsibilities

Job Responsibilities

• Collaborate closely with the Operations Manager and Supervisors to oversee daily operations, including annual leave planning and daily attendance monitoring.
• Coordinate with customers to arrange and confirm pest management service appointments.
• Apply for and manage Permit to Work (PTW) requirements.
• Prepare and submit fogging schedules to the National Environment Agency (NEA).
• Ensure all next-day service jobs are scheduled timely on the preceding working day.
• Plan technicians’ daily work schedules and manpower deployment to ensure timely and efficient job execution.
• Update and maintain technicians’ daily schedules in Enterpryze/Service Tracker.
• Monitor job completion status, reschedule postponed services, and ensure all scheduled jobs are carried out.
• Ensure all jobs are closed and service reports for the previous day are submitted on a daily basis.
• Ensure all services are completed by month-end to facilitate timely client billing by the Finance team.
• Attend to customer enquiries, feedback, and complaints via email and phone calls in a professional and timely manner.
• Act as a liaison between customers, supervisors, and management to ensure consistent delivery of quality service.
• Coordinate with the IT Manager on Enterpryze/Service Tracker issues encountered by technicians or during scheduling.
• Work with the General Manager on continuous process improvements to enhance efficiency, achieve cost savings, and maintain service standards.
• Provide weekly service status updates to the General Manager and Operations Manager.
• Issue credit notes for services not rendered due to operational reasons.
• Ensure all client feedback is acknowledged within two (2) hours and resolved within twenty-four (24) hours.
• Any other duties as and when assigned.

Pre-requisite

• GCE 'N' level and above.
• At least 3 years of experience in customer service or related field.
• Prior experience in pest control industry is an added advantage.
• Must be comfortable to work within tight timeline.
• Working location: Chai Chee
• Working hours: 9.00am - 6.00pm (Mon to Fri)

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Customer Experience
• Interpersonal Skills
• Inventory
• Administration
• SAP
• Adaptability
• Freight
• Communication Skills
• Customer Satisfaction
• Team Player
• Customer Service
• Shipping
• Customer Service Experience