Customer Service Executive

FOR THE LOVE OF LAUNDRY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading laundry service provider in Singapore seeks a dedicated customer service representative to handle customer inquiries and manage issues respectfully. Responsibilities include maintaining customer records and effective communication with the operations department. Ideal candidates should possess a strong command of English, a positive attitude, and relevant qualifications. This role requires a friendly disposition and the ability to work independently, with a 5.5-day work week that includes alternate Saturday work.

Qualifications

• Good command of English in both verbal and written communication.
• Confident with a pleasant disposition and well groomed.
• Must be able to work independently and have a great working attitude.

Responsibilities

• Ensure customers are handled in a caring and respectful manner.
• Attend to customer inquiries and manage customer issues.
• Maintain accurate customer records on the database system.

Skills

Good command of English

Pleasant disposition

Friendly personality

Ability to work independently

Education

GCE ‘N’ / ‘O’ / ‘A’ Level

Job description

For the Love of Laundry is Singapore's leading premium non-toxic laundry and dry cleaning provider. In 2023, we are voted #1 green and sustainable laundry & dry cleaning brand by over 25000 Expat Living readers!

Job Descriptions:

• Responsible for ensuring customers are handled in a caring and respectful manner.
• Attend to customer inquiries and manage customers issues.
• Maintain excellent relationships with our customers by providing top notch and authentic service.
• Effectively liaise with the operations department (factory and drivers) on the daily collection and delivery process of our customers' orders.
• Maintain accurate customer records on the database system and update regularly.

Job Requirements:

• Good command of English in both verbal and written communication
• GCE ‘N’ / ‘O’ / ‘A’ Level or relevant qualification.
• Confident with pleasant disposition and well groomed.
• A friendly personality and great working attitude
• Able to work independently
• Alternate Saturday work week.
• For Singaporean or SPR only

5.5 days work week (Alternative Saturday).