Customer Service Executive

SJ 2 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty and spa service provider based in Singapore is seeking a customer support professional to provide exceptional service across various outlets. The role involves managing customer inquiries and feedback through calls and emails, with a focus on maintaining a positive and professional attitude. Candidates should be well-groomed and have a passion for customer service. Prior experience in the beauty and spa industry is advantageous. Interested applicants should submit their resumes via email or WhatsApp.

Qualifications

• Professional appearance and grooming is essential.
• Excellent communication skills to handle customer inquiries effectively.
• Passionate about providing excellent customer service.

Responsibilities

• Provide professional customer support across various outlets.
• Communicate promptly with customers to address their needs.
• Manage incoming calls and emails efficiently.

Skills

Communication skills

Customer service orientation

Calm under pressure

Job description

JOB DESCRIPTIONS:

• Provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude towards customers always.
• Attending and communicating promptly to customer’s needs and queries.
• Manage all incoming calls and emails.
• Administrative duties including point-of-sales processes.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback on the efficiency of the operations and customer service process.
• Carry any other ad-hoc duties when required or assigned by The Management / Branch Manager.

JOB QUALIFICATIONS:

• Professional looking and well-groomed.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty & spa line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Must be computer literate, e.g. MS office.

Working Locations: Various outlets within Singapore

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail] or WhatsApp [phone].