Customer Service Executive

LEE HUAT YAP KEE & CO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company based in Singapore is looking for an Order Processing Support Specialist. You will be responsible for processing customer orders, coordinating with booking agents, and ensuring customer satisfaction. The ideal candidate has 2-3 years of logistics experience, strong communication skills, and proficiency in MS Office. This role supports a collaborative team environment and provides various opportunities for personal and professional growth.

Qualifications

• Strong communication skills, both verbal and written.
• 2-3 years experience in logistics operations.
• Demonstrated ability to analyze processes for improvement.

Responsibilities

• Support order processing, customer order verification, and follow-ups.
• Coordinate with booking agents on supply schedules.
• Manage customer complaints and provide appropriate solutions.

Skills

Good communication skills

Ability to work independently

Positive attitude and flexibility

Process analysis

Ability to work under pressure

Education

GCE N Level, O Level or Professional Certificate

Tools

MS Office

Job description

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and coordination.
7. Tally overall order received at the end of day to ensure no order are missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and commitment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office