Customer Service Coordinator

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service position in a well-established freight forwarding company. The ideal candidate will document and process customer bookings, coordinate with shipping lines, and assist customers with shipment inquiries. A GCE O Level or higher in Logistics Management and 1-3 years of relevant experience are required. The role offers a competitive salary and excellent welfare benefits.

Benefits

AWS

Excellent Welfare

Company transport provided

Qualifications

• 1 to 3 years of relevant experience in logistics.
• Ability to communicate effectively with customers.
• Strong attention to detail for booking accuracy.

Responsibilities

• Document and process customer bookings accurately.
• Inform Sales Personnel about bookings.
• Arrange trucking and collection of cargo as required.

Skills

Document processing

Customer communication

Logistics knowledge

Education

GCE O Level / Diploma or Degree in Logistics Management

Job description

Working hour: 9am – 6pm (Monday– Friday)

Company located at Bukit Batok

Company transport provided at Jurong East MRT

AWS + Excellent Welfare

Well Established Freight Forwarding Company

Job Scope

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness
• Input export job reference
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking;
• Keep Sales Personnel informed about their bookings
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service
• Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately

Requirement

• GCE O Level / Diploma or Degree in Logistics Management or equivalent
• 1 to 3 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492