Customer Service Coordinator (Freight Forwarding)/ Bukit Batok

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A logistics company in Singapore is looking for a candidate to manage customer bookings, ensuring accuracy and coordination with shipping lines. The ideal applicant has 1-2 years of experience in freight forwarding, strong communication skills, and proficiency in Microsoft Office. Responsibilities include handling bookings, confirming shipment requirements, and maintaining documentation.

Benefits

5 Days work week

9am-6pm working hours

Qualifications

• 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.
• Good communication and coordination skills with strong attention to detail.
• Proficient in Microsoft Office and able to handle multiple tasks efficiently.

Responsibilities

• Handle customer bookings promptly, ensuring accuracy and completeness.
• Create export job references and maintain proper documentation.
• Coordinate with shippers to confirm special shipment requirements.

Skills

Freight forwarding experience

Customer communication skills

Attention to detail

Tools

Microsoft Office

Job description

• 5 Days work week
• 9am-6pm

Key Responsibilities

• Handle customer bookings promptly, ensuring accuracy and completeness.
• Create export job references and maintain proper documentation.
• Coordinate with shippers to confirm special shipment requirements before accepting bookings.
• Keep Sales Personnel updated on booking status.
• Liaise directly with shipping lines or consolidators (FCL and LCL) to secure space.
• Confirm booking details and advise shippers accordingly.
• Arrange trucking and cargo collection services if required by customers.
• Communicate any vessel delays, changes, or disruptions to shippers promptly.
• Ensure cargo is sent in good condition and report damages to customers immediately.
• Verify vendor invoices and close job files accurately.
• Support ad-hoc duties assigned by the supervisor.

Requirements

• At least 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.
• Good communication and coordination skills with strong attention to detail.
• Proficient in Microsoft Office and able to handle multiple tasks efficiently.
• A team player with a positive attitude and customer-focused mindset.

email - [e-mail]

EA License No: 18C9495

EA Personnel Name: Lucas Chang

EA Personnel No: R1874043