Customer Service Consultant

Slim Doc Sg Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks a customer service representative for front desk operations. Responsibilities include managing customer registrations, handling incoming calls, and ensuring a tidy waiting area. Candidates should possess excellent communication skills and proficiency in customer service tools. A background in the beauty industry is a plus. The position requires effective problem-solving abilities to enhance the customer experience.

Qualifications

• Strong communication skills to interact with customers effectively.
• Ability to handle inquiries and solve problems swiftly.
• Familiarity with customer service tools is a plus.

Responsibilities

• Ensure the front desk and waiting area are clean and organized.
• Manage customer registrations and maintain POS system accuracy.
• Handle incoming communications and appointment scheduling.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in customer service tools

Experience in beauty industry

Job description

• Ensure front desk and waiting area clean and tidy with odorless
• Follow new customer registration guideline and policy.
• Register new customer account at POS system
• Manage incoming calls and messages reply.
• Reminder calls/whatapps before 1 or 2 days for appointment confirmation.
• Arrange customers appointment and provide after treatment care follow up.
• Monitor outlet new appointment cancellation rate.
• Promoting First trial promotion for new customers.
• Follow up those new consult who haven’t turn up for an appointment.
• Hit monthly new lead turn up target.
• Ensure daily sales updated and tally with POS system.
• Stock check by daily/ weekly. performed stock receiving process and assist outlet stock tally.
• Billing issues.

Requirements

• Excellent communication skills
• Addressing inquiries; problem-solving abilities
• Proficiency in customer service tools
• Added advantage with experience similar to beauty industry