Customer Service (Command Centre) @ Ubi - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A human resources advisory firm in Singapore is hiring for a Customer Service role in the Command Centre. The role involves managing inbound and outbound calls, recording incidents, and ensuring the smooth operation of automated car parks. Candidates are expected to monitor systems, escalate issues, and prepare daily reports. Working hours are structured in a 4 on 2 off pattern, and candidates will earn around $2,100 plus allowances. An ideal candidate should possess effective communication skills and be detail-oriented.

Responsibilities

• Handle inbound/outbound calls including feedback and enquiries.
• Record all feedback and incidents reported to Command Centre.
• Monitor the smooth running of all automated car parks.
• Escalate abnormalities and system errors to Operations/Technical Team.
• Ensure server PCs are in good working condition.
• Process work requests from HDB and other Authorities.
• Check and monitor KPIs for HDB car parks.
• Prepare and submit Daily Report and HDB Feedback Report.

Job description

Customer Service (Command Centre)

Working location: Ubi
Working hours: 4 days ON & 2 days OFF, 8am – 8pm
Salary: $2100 + Allowance + OT + AWS + VB

Responsibilities:

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte LtdEANo:14C7279