CUSTOMER SERVICE CLERK

HA HA BIN F&B PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service provider in Singapore seeks a Customer Service Manager responsible for managing operations in a dynamic environment. The role requires a minimum of 5 years of experience and involves providing timely service through various channels, resolving customer inquiries, and guaranteeing the reliability of service information. The ideal candidate will possess trilingual abilities and robust interpersonal skills, ensuring high standards in customer engagement and support.

Qualifications

• Minimum 5 years of experience in customer service.
• Skills in managing customer inquiries across multiple channels.

Responsibilities

• Provide professional services through hotline and other channels.
• Report customer issues to relevant departments.
• Follow up on customer operations problems.
• Ensure accuracy of customer service information.

Skills

Ability To Work Independently

Trilingual

Interpersonal Skills

Customer Service

Professional Services

Food hygiene

Cashiering

Food & Beverage

Freight

Shipping

LIMS

TMS

Zen

Tools

Zendesk

Job description

Roles & Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels.
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions.
• Manage the customer service support center to ensure the accuracy and relevance of customer service information.
• Minimum 5 years of experience.

Job Description & Requirements

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels.
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions.
• Manage the customer service support center to ensure the accuracy and relevance of customer service information.
• Minimum 5 years of experience.

Tell employers what skills you have

• Ability To Work Independently
• Trilingual
• Interpersonal Skills
• Job Descriptions
• Purchasing
• TMS
• Zendesk
• Freight
• LIMS
• Food hygiene
• Food & Beverage
• Cashiering
• Customer Service
• Professional Services
• Zen
• Shipping
• Food Service