Customer service & Billing

EVER GLORY LOGISTICS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate to manage customer enquiries and ensure timely order processing. Responsibilities include building customer relationships, handling ship agency documentation, and performing billing tasks. The ideal candidate should have a Diploma or Degree, at least 1 year of experience in logistics operations, and be bilingual in Chinese and English. Join a dynamic team and contribute to the company's success.

Qualifications

• 1 year of related working experience in logistics or operations.
• Ability to communicate effectively in Chinese and English.

Responsibilities

• Handle customer enquiries and resolve order issues.
• Input customer orders and ensure timely delivery.
• Build strong relationships with customers.

Skills

Excellent knowledge in operations

Strong team player

Good organizational skills

Strong communication skills

Self-motivated

Education

Diploma or Degree in related field

Job description

Responsibility

• To handle customer’s enquiry and resolve any potential issue with their orders.
• Input customers’ order into system and follow up closely to ensure timely delivery.
• Build and promote strong, long-lasting customer relationships by understanding their needs.
• To work with liners & carriers for good pricing & schedule.
• Handle ship agency documentation and formalities & Singapore Customs permit declaration.
• Offer one-stop services including Trucking & Warehousing services.
• Perform any other ad-hoc duties and projects as assigned.

Accounting Duties

• Involve in billing and maintain accurate financial records and perform data entry and expense reports.
• Assist with general administration and other ad-hoc tasks as required

Requirements

• Diploma or Degree in related field of studies.
• Minimum 1 years of related working experiences.
• Excellent knowledge in all aspect of operations (booking, documentation & customs clearance processes in both import & export cargo).
• Demonstrated ability to communicate, present and influence credibly and effectively at all level of the organization.
• Strong team player & good organizational skills.
• Self-motivated, strong desire to learn.
• Required language(s) – Chinese & English – in order to liaise with Chinese speaking customers.