Customer Service Associate (Passenger Services)

SATS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for dedicated candidates for a role that involves checking in passengers, managing flight disruptions, and providing special assistance. The ideal candidate must commit to weekend and public holiday shifts and be willing to work at Seletar Airport. A minimum of N or O Level education is required, along with exceptional communication and interpersonal skills to enhance service standards. This role is perfect for a proactive team player who can thrive in a fast-paced environment.

Qualifications

• Minimum 1-2 years of experience in customer service, hotel, or lounge-related industry.
• Able to commit to weekends and public holidays.
• Willing to work at Seletar Airport.

Responsibilities

• Check in passengers to boarding of flights.
• Handle flight disruptions and provide recovery assistance.
• Manage lost and found baggage.
• Assist passengers requiring special assistance.
• Perform other ad hoc duties assigned by the supervisor.

Skills

Exceptional interpersonal skills

Excellent communication skills

Guest service skills

Time management skills

Ability to work in a fast-paced environment

Planning and organization

Team player

Self-starter

Proficiency in English

Knowledge of additional languages

Education

N or O Level, including a pass in English

Job description

Shift work is required for this position.

Job Description

• Checking in of passengers to boarding of flights.
• Greeting passengers upon arrival and ensuring a smooth departure process.
• Handling flight disruptions, providing recovery assistance to affected passengers.
• Handle lost and found baggage.
• Airline Weight & Balance.
• Assisting passengers who require special assistance.
• Any other ad hoc duties assigned by the supervisor.

Requirements

• Able to commit on weekends and public holidays.
• Candidate must be willing to work at Seletar Airport.
• Candidate must possess at least a "N", "O" Level, any field, including a pass in English.
• Preferably at least 1-2 years’ experience in customer service / hotel / lounge related industry.
• Exceptional interpersonal skills to enhance the service standards throughout the operation.
• Excellent communication, guest service and time management skills.
• Able to organise, plan ahead and manage workload.
• A team player and a self-starter, yet able to work independently.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Proficiency in English; knowledge of additional languages is a plus.