Customer Service Associate

The Learning Lab; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational service provider in Singapore is seeking a Customer Service Associate to ensure smooth front desk operations. The role requires delivering high-quality service and efficiently resolving customer issues. Candidates should have a Diploma, be proficient in English, and possess good communication and problem-solving skills. Experience in the hospitality or service industry is preferred. This position offers a fast-paced working environment with a requirement to work on weekends.

Qualifications

• Must possess at least a Diploma in any field.
• Proficient in English and able to communicate effectively with customers.
• Candidates with experience in hospitality/service industry preferred.

Responsibilities

• Deliver professional and high-quality service experiences.
• Identify customer needs, follow through to resolution.
• Establish continuous improvement of processes.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Team collaboration

Education

Diploma in any field

Job description

Purpose of job

We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities, and main duties

• Ability to deliver professional and high-quality service experience in a customer-facing role

• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction

• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction

• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Requirements

• Possess at least a Diploma in any field

• Able to work with 3 weekdays and 2 weekends schedule and shift hours

• Proficient in English and bilingual to communicate effectively with customers

• Computer literacy

• Candidates who have worked in the hospitality and service industry are preferred

• Able to work in a fast-paced environment

• Possess emotional maturity and passion for customer service

• Equipped with good mediation and persuasive skills

• Positive, outgoing personality with a professional disposition