Customer Service Associate

The Learning Lab; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique à Singapour recherche un professionnel du service à la clientèle pour rejoindre son équipe au front desk. Le candidat idéal doit avoir une expérience en hôtellerie, être bilingue en anglais et en chinois, et posséder un excellent sens du service. Vous travaillerez dans un environnement rapide où votre capacité à résoudre les problèmes et à offrir une expérience client exceptionnelle est essentielle. Si vous avez une personnalité extrovertie et une passion pour le service, n'attendez plus pour postuler. Les candidats présélectionnés seront contactés dans un délai de deux semaines.

Qualifications

• Diplôme d'études supérieures exigé.
• Expérience en hôtellerie fortement préférée.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Assister les opérations du front desk pour assurer un service de qualité.
• Identifier les besoins des clients et résoudre leurs problèmes efficacement.
• Collaborer avec d'autres départements pour garantir une expérience client fluide.

Skills

Customer Service

Bilingual in English & Chinese

Mediation Skills

Persuasiveness

Education

Diploma/Advanced/Higher/Graduate Diploma

Tools

CRM systems

Job description

Purpose of job:

In this role as the Customer Service – Front Desk, you will be assisting the team in frontline operations of the front desk, ensuring smooth operations.

You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.

• Ability to deliver a professional and high-quality service experience in a customer-facing role.

• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.

• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.

• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.

• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).

• Ability to liaise with English & Chinese speaking clients is essential.

• Being effectively bilingual would be a strong advantage.

• Candidates who have worked in the hospitality industry are most preferred.

• Able to work in a fast-paced environment.

• Possesses emotional maturity and passion for customer service.

• Familiar with CRM systems and practices.

• Equipped with good mediation and persuasive skills.

• Positive, extroverted and outgoing personality.

• Outgoing personality with a professional disposition.

Are you ready to join us?

Shortlisted candidates will be contacted within 2 weeks from the date of application.