Customer Service Assistant (Operations)

BAN SOON HUAT TRANSPORT TRADING; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is looking for an Administrative Support Officer to assist the Operations Team. Responsibilities include managing customer inquiries, providing quotations, and ensuring timely completion of job orders. Candidates should possess at least a GCE 'O'-level certification and demonstrate excellent customer service skills. Fluency in English and Mandarin is mandatory, and immediate availability is preferred.

Qualifications

• Excellent customer service, communication, and interpersonal skills are essential.
• Proficient in MS Office with strong administrative skills.
• Fluency in both English and Mandarin is required.

Responsibilities

• Provide administrative support to the Operations Team.
• Handle customer's inquiries via phone and email.
• Assist with route planning and job order deployment.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Proficient in MS Office

Problem-solving skills

Fluency in English

Fluency in Mandarin

Education

GCE ‘O’-level certification

Job description

Job Description

• Provide administrative support to the Operations Team
• Handle customer’s inquiry (phone calls/emails) and delivery schedules.
• Provide quotation to the customers and resolve any potential issues with the orders
• Assist with route planning and deploy job orders to drivers via in-house system meticulously
• Ensure all job orders are completed satisfactorily and timely
• Follow up and update system on vehicles LM/LG cert expiry date, annual LTA inspection date
• Arrange equipment, loading/unloading schedules and requirements
• Any other Ad-hoc duties assigned.

Job Requirements

• Possess at least a GCE ‘O’-level certification
• Excellent customer service, communication and interpersonal skills
• Able to communicate comfortably via telephone, WhatsApp and email with customers
• Proficient in MS Office and excellent administrative and organizational skills
• Highly motivated, self-driven and able to handle work pressure
• Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.
• Able to multi-task, embrace change and innovate in a fast-paced environment
• Fluency in English and Mandarin (to liaise with mandarin speaking clients)
• Good and dynamic team player
• Available to start work immediately or on short notice preferred

Location: Woodlands (Mega@Woodlands)

Work Week: 5.5 Days (Mon-Fri 8.30am – 5.30pm, Sat 8.30am – 12.30pm)

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictly confidentiality