customer service assistant

T & J ELECTRIC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

§ Deal with the customers via emails, over the phone, or face to face

§ Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.

§ Respond to the problems of the customer promptly

§ Look after the customer accounts and update their transaction status

§ Draft the necessary documents, letter or statements, as required by the customer

§ Maintain records of interactions with the customers in an orderly manner

§ Coordinate with the internal department to find solutions and resolve matters for customers

§ Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

§ Assist in the rotation of stock to comply with FIFO operations

§ Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue

§ Any other duties that may be assigned due to exigencies of job needs.

§ Monitor work areas to ensure that safety practices are being followed.

§ Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.

§ Ensure physical stock tally with inventory system through proper process and documentation.

§ Prepare product or services report by collecting and analyzing customer information

§ Go the extra mile to engage customers