Customer Service Administrator - SAP

Search Personnel Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Administrator located in Tuas, Singapore. The role involves processing sales orders in SAP, ensuring proper documentation, and serving as a point of contact for customers. The ideal candidate has a diploma in Business Administration, 2–3 years of experience in customer service, and is bilingual in English and Mandarin. Competitive salary up to $4500 offered with additional benefits including annual leave and bonuses.

Benefits

14 days annual leave

Variable Bonus

Medical claim

Qualifications

• Minimum 2–3 years of experience in customer service or administrative roles.
• Experience in engineering or manufacturing industries preferred.
• Proficient in SAP/ERP systems.

Responsibilities

• Process sales and service orders in SAP/Resolv accurately.
• Ensure all supporting documents are properly filed.
• Serve as the main point of contact for customers.

Skills

Customer service experience

Order processing

Bilingual (English and Mandarin)

SAP proficiency

Microsoft Excel proficiency

Education

Diploma or higher in Business Administration or related field

Tools

SAP

Microsoft Office

Job description

• Position: Customer Service Administrator - SAP

• Location: Tuas (3 bus stops from Joo Koon MRT)

• Working hours: 5 days, Monday to Friday (8.00am to 5.00pm)

• Salary (commensurate on experience): Up to $4500 + 14 days annual leave + Variable Bonus + Medical claim

• Duration: Permanent

• Industry: Manufacturer

Main Responsibilities

• Process sales and service orders in SAP/Resolv accurately and on time.
• Ensure all supporting documents (quotes, POs, DOs) are properly filed and updated.
• Track and follow up on open orders, deliveries, and service jobs.
• Serve as the main point of contact for customers and distributors on order status and service updates.
• Coordinate with Service, Sales, and Accounts teams to resolve issues promptly.
• Manage warranty or repair documentation.
• Work with the Service team to arrange shipments, packing lists, and on-time deliveries.
• Monitor stock levels for common parts and assist in procurement coordination.
• Maintain and update records in SAP/Resolv for customer accounts and parts transactions.
• Support process improvement and system enhancement initiatives.
• Prepare quotations, sales acknowledgements, and backorder reports.
• Assist in ISO/BizSAFE audits and handle general administrative support for the CS and Service teams.

Requirements

• Diploma or higher in Business Administration, Logistics, or related field.
• Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
• Experience in engineering, manufacturing, or service-based industries preferred.
• Proficient in SAP/ERP systems and Microsoft Office (especially Excel).
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications.

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