Customer Service Administrator (1-year contract)

Jtron (SAP) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology company, Jtron (SAP) Pte Ltd, is seeking a proactive Customer Service Representative in Singapore. This role involves managing customer orders, responding to queries, and ensuring compliance with pricing policies. Candidates should possess a Diploma in Business Administration and good communication skills in English and Mandarin. No experience is required, though it is preferred.

Qualifications

• Min. Diploma in Business Administration or a related discipline.
• Good spoken & written English & Mandarin for communication with Chinese customers.
• Candidates without experience are welcome to apply.

Responsibilities

• Respond to quotation requests and ensure compliance with company policies.
• Communicate and negotiate with customers on product delivery dates.
• Implement processes in Customer Services and lead improvement projects.

Skills

Interpersonal skills

Customer handling

Analytical skills

Education

Diploma in Business Administration or related discipline

Job description

Job Description

• The focal point for external customers & business partners in Asia on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To ensure that business controls are in place for order entry & compliance of order acceptance with corporate marketing policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To pro-actively monitor exception orders & ensure appropriate contingent actions are taken to meet delivery schedule

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

• Order management - closing of orders and invoicing.

Qualifications

• Min. Diploma in Business Administration or a related discipline, or its equivalent.

• Candidates without experience are welcome to apply. Minimum 1 year of call centre/customer service experience will be an added advantage.

• Good interpersonal & customer handling skills.

• Good spoken & written English & Mandarin (communication with Chinese customers)

• Good communication skills & telephone techniques.

• Analytical mind with good organisational & planning skills.

• Working location: Ang Mo Kio

• Working hrs: 9.00 am to 6.00 pm (5-days work week)