Customer Service & Administrative Officer

LIL NINJA ACADEMY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier children's academy in Singapore is looking for a Customer Service professional to serve as the first point of contact for parents and visitors. The role involves handling inquiries, managing class schedules, and assisting with student registration and marketing efforts. Ideal candidates should have prior experience in customer service, excellent communication and organizational skills, and a passion for working with children and families. Availability to work on weekends is a requirement.

Qualifications

• Previous experience in customer service or administrative roles preferred.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Serve as the first point of contact for parents and visitors.
• Handle inquiries via phone, email, and in person.
• Manage class schedules and attendance records.
• Process payments and maintain financial records.
• Assist with marketing efforts and event planning.

Skills

Excellent communication skills

Organizational abilities

Ability to work independently

Interpersonal skills

Multitasking abilities

Tools

Microsoft Office (Word, Excel)

Job description

Customer Service

• Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
• Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
• Assist with student registration, class bookings, and membership inquiries.
• Assist with kids check‑in with in‑house systems.
• Ensure guardians pick up kids and monitor kids' safety.
• Support coaches in managing children and monitor their well‑being as needed.
• Address customer concerns and escalate issues when necessary to management.
• Maintain a welcoming and clean reception area.
• Ensure the gym is clean and tidy at all times.
• Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.

Administrative Duties

• Manage class schedules, attendance records, and customer databases.
• Process payments, issue receipts, and maintain financial records.
• Updating transactions made through the payment terminal in a timely manner.
• Assist with marketing efforts, including social media updates and promotional campaigns.
• Support event planning and coordination for special programs and birthday parties.
• Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
• Assist in generating reports and providing insights to improve operations.
• Assist in manpower scheduling.

Qualifications & Requirements

• Previous experience in customer service, reception, or administrative roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel) and basic computer skills.
• Ability to work independently and as part of a team.
• Passion for working with children and families is a plus!
• Ability to work on weekends.