Customer Service & Accounts Leader

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Manager to lead and mentor the customer service team. Responsibilities include overseeing daily operations, ensuring prompt resolution of inquiries, and collaborating with the Business Development team to align service delivery with customer expectations. The ideal candidate holds a Bachelor's degree and has at least 2 years of supervisory experience in customer service.

Benefits

Transport allowance ($800) if candidate drives to work

Handphone reimbursement capped at $60

Sign-on bonus (T&C apply)

Qualifications

• At least 2 years experience in a customer service supervisory role.
• Strong capability in managing sales leads and customer inquiries.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee daily operations and ensure customer satisfaction.
• Collaborate with the Business Development team for service delivery.

Skills

Team leadership

Customer service excellence

Data analysis

Cross-departmental collaboration

Education

Bachelor’s Degree in Business Administration or related field

Job description

A leading HR advisory firm in Singapore seeks a Customer Service Manager to lead and mentor the customer service team. Responsibilities include overseeing daily operations, ensuring prompt resolution of inquiries, and collaborating with the Business Development team to align service delivery with customer expectations. The ideal candidate holds a Bachelor's degree and has at least 2 years of supervisory experience in customer service.