Customer Service (0092 Dec 2025)

Royal Ocean Marine; Singapore; Hybrid; SGD 33,480 - 50,220; Full time

Benefits offered by this job

21 days Annual Leave

In-house gymnasium

Medical and dental cover

Company-provided handphone and laptop

Company transport pick-up at various MRT stations

Job summary

A multinational company in Singapore is seeking a candidate for a sales support role focusing on customer service activities. Responsibilities include managing the order-to-delivery process, handling inquiries, and maintaining customer rapport. The ideal candidate should possess strong communication skills, proactive problem-solving abilities, and preferably have a diploma or higher. Experience in the marine industry is a plus but not mandatory. This position offers hybrid working with a supportive team environment.

Qualifications

• Experience in the marine industry is an advantage, but not mandatory.
• Self-motivated, confident, and able to work independently.
• Willing to work in the maritime industry, supply chain, or shipping.

Responsibilities

• Attend to inquiries regarding product availability, pricing, and delivery.
• Manage the order-to-delivery process and coordinate with stakeholders.
• Maintain rapport with customers and monitor account performance.

Skills

Excellent interaction capabilities

Proactive communication

Good customer service

Strong in Excel and other MS office applications

Good time management

Education

Diploma level and above

Job description

Working location

MNC company

Hybrid working

2 days working from home / 5 working day per week

Benefits

21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station

(9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any)

This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email

General Purpose

The job holder is to handle all sales support and customer service activities of assigned

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including
• coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self-motivated, confident, able to work independently, and effective in communication

Chan Chee Meng

07C3069

R1110620