Customer Response Officer Aviation

Singapore Aero Support Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An aviation support service company in Singapore is seeking an individual to monitor aircraft status, manage flight schedules, and ensure smooth operations. The successful candidate will communicate scheduling issues, generate reports, and handle customer inquiries. Qualifications include at least an ITE Certificate or Diploma in any field, strong communication skills, and proficiency in MS Office. Candidates must be able to work in a rotating 12-hour shift pattern, including weekends and public holidays.

Qualifications

• Minimum ITE Certificate / Diploma in any discipline.
• Possess good communication skills.
• Good experience in MS Office (Word, Excel, Powerpoint).
• Able to work under pressure.
• Able to work 12 hours rotating shift work (Including weekends and Public Holidays).

Responsibilities

• Serve as focal point for customer on aircraft status monitoring.
• Update flight schedules into WATS and ensure accuracy.
• Communicate schedule disruptions promptly.
• Generate daily flight movement report.
• Raise EOHFs correctly for chargeable transits.
• Collaborate on seasonal flight schedules.
• Scan and forward tech logs to MCC/airlines.
• Manage incoming communications from Airlines.
• Follow through on post-flight operating procedures.
• Send and update delay reports into CAMS.
• Track details regarding AOG and Ad-hoc requests.
• Perform other duties as assigned by CRE.

Skills

Good communication skills

Experience in MS Office (Word, Excel, PowerPoint)

Ability to work under pressure

Education

Minimum ITE Certificate / Diploma in any discipline

Job description

Job Responsibilities

1. Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.
2. Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.
3. Ensure precise and on time communication regarding all schedule disruptions with customers.
4. Generate daily flight movement report.
5. Ensure that EOHFs are correctly raised for all chargeable transits.
6. Collating seasonal flight schedules
7. Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
8. Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers’ requests are processed.
9. Follow through with differing post-flight operating procedures, depending on the airline requirement.
10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
11. Keep track of all details regarding AOG and Ad-hoc requests
12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job Requirements

1. Minimum ITE Certificate / Diploma in any discipline
2. Possess good communication skills
3. Good experience in MS Office (Word, Excel, Powerpoint)
4. Able to work under pressure
5. Able to work 12 hours rotating shift work (Including weekends and Public Holidays)