Customer Quality Engineer - Data-Driven Problem Solver

Masters Career Consultancy Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is looking for a candidate to handle complaints from both internal and external sources. You will analyze complaint data, prepare reports, and recommend improvements while providing technical support to customers. A degree in Electronics & Electrical or Chemical Engineering is required, along with strong skills in communication, teamwork, and multitasking. Knowledge of IATF16949 is a plus. This position involves managing complaint-related tasks effectively.

Qualifications

• Degree in a relevant field such as Electronics & Electrical or Chemical Engineering.
• Good interpersonal and communication skills.
• Ability to work effectively in a team.
• Capability to perform multi-tasking.
• Knowledge of IATF16949 is a plus.

Responsibilities

• Handle internal complaints from production and sales.
• Address external complaints from customers.
• Analyze complaints and gather statistical data.
• Monitor quarterly complaint data.
• Prepare analytical reports.
• Recommend improvements to reduce complaints.
• Provide technical support to customers.
• Manage the return of defective materials.

Skills

Interpersonal skills

Communication skills

Teamwork

Multi-tasking

Education

Degree in Electronics & Electrical or Chemical Engineering

Job description

A consulting firm in Singapore is looking for a candidate to handle complaints from both internal and external sources. You will analyze complaint data, prepare reports, and recommend improvements while providing technical support to customers. A degree in Electronics & Electrical or Chemical Engineering is required, along with strong skills in communication, teamwork, and multitasking. Knowledge of IATF16949 is a plus. This position involves managing complaint-related tasks effectively.