Customer Experience Officer [Rotating Shift | West]

P-SERV PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading transport service provider in Singapore seeks a Customer Service Officer to join its frontline team. This role requires a minimum of GCE N Level and at least 1 year of cashiering and customer service experience. The ideal candidate should possess excellent communication skills and a positive attitude. Responsibilities include attending to customer inquiries, managing system operations, and ensuring smooth operations during shifts. Attractive allowances and company transport provided from MRT stations.

Benefits

Attractive allowances

Company transport provided

Company transport provided

Qualifications

• Minimum 1 year of cashiering and customer service experience.
• Cheerful personality and positive attitude.
• Able to maintain confidentiality and sensitivity.

Responsibilities

• Attend to customers’ enquiries.
• Manage facilities and system operations.
• Handle urgent issues to keep things running smoothly.
• Count and check payments at the end of the shift.
• Assist Team Leader and Supervisor with daily tasks.

Skills

Customer service experience

Communication skills

Team player

Attention to detail

Multitasking

Education

Minimum GCE N Level

Job description

P-Serv is teaming up with a well-established transport statutory board to recruit vibrant and service-oriented talents for the role of Customer Service Officer. Join the frontline of Singapore’s transport network — where every smile, solution, and interaction helps millions get to where they need to go.

Job Responsibilities

• Attending to customers’ enquiries
• Manage facilities and run system operations
• Handle urgent issues to keep things running smoothly
• Count and check all payments at the end of the shift using the POS machine report
• Help the Team Leader and Supervisor with daily work on the ground
• Carry out any other tasks when needed

Job Requirements

• Minimum GCE N Level with 1 year of Cashiering and Customer Service experience
• A good team player, possess a cheerful personality and a positive attitude
• Meticulous with details, good communication and interpersonal skills
• Able to multitask and handle high volume of work
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Rotating Shift: 4 Days Work, 2 Days Off
• 10am to 10pm & 10pm to 10am (with 2 hours break)
• Company transport provided! Pick up from Boon Lay / Jurong East MRT station
• With attractive Allowances + Incentives!

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi