Customer Experience & Insights Executive

CORA ENVIRONMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading service company in Singapore is looking for a Customer Service Executive to enhance customer experience through effective communication and problem-solving. Responsibilities include managing customer inquiries, maintaining professionalism, and collaborating with stakeholders to improve service delivery. Candidates should possess a Diploma or equivalent and have at least 2 years of customer service experience, ideally in a call center environment. This role may require working in mid shifts and on weekends.

Qualifications

• At least 2 years of experience in a call center or customer service role.
• Experience using CRM software and customer service tools is advantageous.
• Positive attitude and adaptability to changing business requirements.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Assist customers with feedback to ensure high levels of satisfaction.
• Record detailed information of customer interactions using CRM.

Skills

Problem-solving abilities

Time management

Multitasking

Customer service orientation

Education

Diploma or equivalent qualifications

Tools

CRM software

Job description

A leading service company in Singapore is looking for a Customer Service Executive to enhance customer experience through effective communication and problem-solving. Responsibilities include managing customer inquiries, maintaining professionalism, and collaborating with stakeholders to improve service delivery. Candidates should possess a Diploma or equivalent and have at least 2 years of customer service experience, ideally in a call center environment. This role may require working in mid shifts and on weekends.