Customer Experience Agent - Call Centre (Mon-Fri Day Shift)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Call Centre Officer to manage customer calls and provide excellent service. The candidate should possess at least an O-Level qualification and ideally have one year of experience in customer service or a call centre. Responsibilities include handling inbound and outbound calls, coordinating with other teams, and maintaining accurate records. This role offers office hours with a competitive salary.

Qualifications

• Minimum O-Level qualification.
• Preferably 1 year of experience in Customer Service or Call Centre.

Responsibilities

• Handle inbound and outbound calls professionally.
• Maintain accurate call records using CRM systems.
• Deliver excellent customer service.
• Coordinate with other departments for follow-ups or escalations.
• Follow company policies and procedures.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

O-Level qualification

Job description

A recruitment firm in Singapore is seeking a Call Centre Officer to manage customer calls and provide excellent service. The candidate should possess at least an O-Level qualification and ideally have one year of experience in customer service or a call centre. Responsibilities include handling inbound and outbound calls, coordinating with other teams, and maintaining accurate records. This role offers office hours with a competitive salary.