Customer Engineering Manager, Data Management

Google; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading cloud service provider in Singapore is seeking a Practice Customer Engineering Manager to lead a team in helping clients transform their business using cloud technology. The role involves fostering growth culture, developing partnerships with customers, and defining technical strategies in collaboration with sales leadership. The ideal candidate has over 10 years of experience in cloud architecture, excellent leadership skills, and is willing to travel 50% of the time. This position offers the opportunity to work at the forefront of technology innovation.

Qualifications

• 10 years of experience in a customer-facing role within cloud native architecture.
• Experience managing a multi-regional team in a pre-sales environment.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead a team and foster a culture of growth.
• Develop technical go-to-market strategies in collaboration with sales.
• Resolve technical roadblocks affecting customer satisfaction.

Skills

Cloud native architecture

Team leadership

Customer engagement

Technical strategy

Education

Bachelor's degree or equivalent

Tools

Relational databases

NoSQL databases

Job description

Overview

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Practice Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of Practice Customer Engineers and build a growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for territory.
• Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and team to resolve technical roadblocks including capacity needs, constraints and product tests affecting customer satisfaction.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing role.
• Experience serving in the capacity of a pre-sales, customer-facing field engineering people manager capacity leading a multi-regional team.
• Ability to travel up to 50% of the time.

Preferred qualifications

• Experience in building product and solution briefings, proof-of-concept planning and execution, and the coordination and prioritization of solutions impacting customer adoption of database solutions.
• Experience with relational and NoSQL database technologies, with the ability to position a database for customer’s application use case.
• Knowledge of application development, runtime platforms, and related technologies.
• Ability to craft an audience-tailored message.
• Ability to build and maintain engaged positioning information for cloud and on-prem databases.