Customer Engineer Manager

Applied Materials; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading materials engineering company in Singapore seeks a qualified professional to oversee financial forecasting, team management, and customer service satisfaction. The ideal candidate will demonstrate expertise in technical concepts and effective team leadership, contributing to operational success in a supportive work environment. This full-time position offers a dynamic role in advancing innovative solutions for clients.

Qualifications

• Demonstrates in-depth understanding of concepts, theories and principles relevant to the role.
• Applies understanding of the industry context in achieving objectives.
• Manages team effectively and adapts plans to meet operational challenges.
• Identifies and resolves problems within technical and organizational scope.
• Influences and guides others in related areas.

Responsibilities

• Forecasts financial and operational requirements for the business.
• Manages startup processes and adherence to cost requirements.
• Ensures customer satisfaction with services and system performance.
• Interviews and trains customer engineers as needed.
• Promotes quality improvement processes within the team.

Skills

In-depth understanding of concepts

Industry knowledge

Team management

Problem solving

Interpersonal skills

Job description

Overview

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through: communication of business progress and all related action; setting goals and controlling achievements; establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to: reduce cycle time; drive continuous improvement of technical performance; empower the work force.

Qualifications

• Functional Knowledge: Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives
• Leadership: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
• Problem Solving: Identifies and resolves technical, operational and organizational problems
• Impact: Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives; guided by policies and resource requirements within business unit, department or sub-function
• Interpersonal Skills: Guides, influences and persuades others internally in related areas or externally

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel:

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.