Customer Development Manager

Colgate-Palmolive; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global consumer products company based in Singapore is looking for a candidate to drive customer engagement and manage trade spending effectively. Ideally, you have a Bachelor’s or Master’s in a relevant field and at least 5 years of experience in omnichannel management. Strong analytical and collaboration skills are essential for success in a fast-paced environment. Join a caring and inclusive team dedicated to building a sustainable future for all.

Qualifications

• Minimum 5 years of experience in Modern Trade and omnichannel management.
• Proficient in English.
• Strong commercial understanding.

Responsibilities

• Develop understanding of customers to drive business results.
• Build relationships with customers for joint business plans.
• Manage trade spending for meaningful ROI.

Skills

Cross-functional collaboration

Analytical skills

Self-starter

Pressure adaptation

Data analysis

Education

Bachelor’s or Master’s degree in marketing, business, or communications

Tools

Google suite (Sheets, Docs, Slides)

Job description

No Relocation Assistance Offered

Job Number #171422 - Singapore, Singapore, Singapore

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be! Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Department: CD

Reports to: General Manager, Singapore

Location: Singapore

Core Responsibilities

• Develop deep understanding of customers to drive business results and create competitive advantage
• Build engagement with customers to gain commitment to a joint business plan that delivers superior business results
• Effectively manage trade spending and ensuring meaningful ROI
• Effectively coordinate with distributor's sales force/merchandising team to implement 5Ps with excellence

Day-to-Day Responsibility

• Meet customers and build support for Colgate business
• Build relationship and deep understanding of the customers strategy, priorities and needs and effectively translate them into superior customer plans
• Use analytics to drive fact based conversations and effective negotiations
• Provide insights to RM/SDM and work with relevant parties to develop improvement plans/programs
• Visit stores and check compliance to 5Ps plan, identifying causes for gaps and developing action plans to close them
• Propose sales order during every store visit, consistently check for correct product assortment, effective utilization of POP and availability of pricing
• Monitor sales and distribution performance, probing distributor representatives to understand causes for gaps and ensuring they are giving the right attention to close the gaps
• Coordinate with distributor representatives on execution of business plans; new product distribution, display plans, promotional events, detailing etc
• Track and manage trade spending to within approved budget
• Manage, track and build brick and mortar dot com with buyers. Participate in key campaigns, drive brand exposure and deliver growth and ROI

Leadership / Supervision

• Provide leadership to distributor's sales force and merchandising team to ensure clear understanding and delivery of Colgate's standards
• Engage with distributor and merchandising agency leadership teams to ensure appropriate support to Colgate's business

What does the ideal candidate profile look like?

• Holds a Bachelor’s or Master’s degree in a related field (marketing, business, communications, etc.)
• Minimum 5 years of experience in Modern Trade and omnichannel management
• Self-starter who can work well both independently and across multi-level stakeholder groups
• Strong cross-functional collaboration skills to drive executional excellence and business results
• Strong commercial understanding and analytical skills
• Ability to work under pressure and adapt quickly to change in a fast paced environment
• Proficient in Google suite of products (especially in Sheets, Docs & Slides)
• Proficient in English
• Proven ability in data analysis

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.