Customer Complaints Service Officer - Insurance (Up to $5500) #NKA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Service Excellence Officer for a 9-month maternity cover contract. The role involves drafting customer apology letters, assisting in process improvements, and managing customer complaints. Ideal candidates should have a degree and 2-3 years of customer service experience. This position offers a competitive salary of up to $5500.

Qualifications

• Proactive and detail-oriented with strong communication skills.
• At least 2-3 years of experience in customer service.
• Ability to draft professional letters and reports.

Responsibilities

• Draft customer apology letters reflecting company values.
• Collaborate with departments to enhance customer loyalty.
• Support process improvement initiatives.

Skills

Customer service excellence

Complaint handling

Process improvement

Collaboration

Education

Minimum Degree in Finance or any field

Job description

Location: Raffles Place

Duration: 9 months contract (Maternity cover)

Working Hours: 8:30am - 5:15pm

Salary: Up to $5500

We are seeking a proactive and detail-oriented Service Excellence Officer (Maternity Cover) to join our team. Reporting to the Service Excellence Manager, you will play a vital role in supporting our commitment to outstanding customer service. You will be responsible for drafting customer apology letters, assisting with process improvement initiatives, and supporting the management of customer complaints and feedback to ensure a consistently high standard of customer experience.

Job Responsibilities

• Draft clear, empathetic, and professional apology letters to customers, ensuring all communications reflect our company’s values and standards.
• Collaborate with various departments to drive customer loyalty and satisfaction; such as Claims, Telemarketers, Customer Service Teams and Operations
• Support the Service Excellence Manager in identifying and implementing process improvements to enhance the customer journey and overall satisfaction.
• Assist in the management and resolution of customer complaints and feedback, ensuring timely and effective responses.
• Collaborate with internal teams to gather information and insights needed for complaint resolution and process enhancements.
• Monitor trends in customer feedback and complaints to identify recurring issues and recommend solutions.
• Contribute to regular reporting on customer service metrics and improvement initiatives.
• Support other service excellence activities and projects as required.

Job Requirements

• Minimum Degree in Finance (or any field)
• At least 2-3 years of experience in customer service, handling complaints