CRM Solutions Architect — AI-Driven Integrations Lead

ServiceNow, Inc.; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

A tech firm specializing in IT solutions is seeking a Solution Architect in Singapore. The role involves guiding customers in maximizing their ServiceNow investment and leading complex solution designs. Candidates must have 10+ years in customer-facing roles, deep CRM expertise, and excellent communication skills. This pivotal position requires a commitment to customer success and an understanding of leveraging AI in workflows.

Qualifications

• 10+ years in customer-facing implementation/delivery roles like Solution Architect.
• Experience in the CRM technology industry.
• Ability to chair sessions and host webinars.

Responsibilities

• Provide expertise to maximize customer value from ServiceNow.
• Lead complex solutions and integrations aligned with business needs.
• Guide cross-functional teams through the full lifecycle of ServiceNow projects.

Skills

Experience in integrating AI

Excellent communication skills

Deep domain knowledge in CRM

Ability for architectural advisory work

Education

ServiceNow CSA and CRM (CIS-CSM) certified

Job description

A tech firm specializing in IT solutions is seeking a Solution Architect in Singapore. The role involves guiding customers in maximizing their ServiceNow investment and leading complex solution designs. Candidates must have 10+ years in customer-facing roles, deep CRM expertise, and excellent communication skills. This pivotal position requires a commitment to customer success and an understanding of leveraging AI in workflows.