Crew Leader - QSR

CANTON PARADISE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned dining establishment in Singapore is looking for an Operations Supervisor to oversee the smooth operation of the outlet. You will manage food preparation, motivate the team to meet sales targets, maintain hygiene standards, and handle financial performance. Candidates should have at least 4 years of supervisory experience in quick service restaurants and demonstrate strong leadership and interpersonal skills.

Qualifications

• Minimum 4 years of relevant experience in QSR and in a supervisory role.
• Have good product knowledge on food items.
• Basic PC-literacy.
• Strict sense of hygiene and safety standards.
• Strong leadership and team player.

Responsibilities

• Oversee and ensure the smooth operations of the Outlet.
• Motivate and inspire the team to achieve monthly sales target.
• Maintain strong hygiene and safety standards.
• Analyse financial performance.
• Handle cashiering duties and daily sales collection.

Skills

Leadership Skills

Interpersonal Skills

Public Relations Skills

Organizational Skills

Customer Service Skills

Job description

Job Description

Main Responsibilities

• Report to the Senior Operations Manager
• Oversee and ensure the smooth operations of the Outlet
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Take charge of inventory control and conduct bi-monthly stock take
• Update GRN and perform e-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

Minimum 4 years of relevant experience in QSR and in a supervisory role.

Have good product knowledge on food items

Knowledge of cost/inventory management would be an added advantage

Basic PC-literacy

Strict sense of hygiene and safety standards

Excellent organizational skills

Ability to thrive in a challenging environment

Strong public relations skills

Excellent interpersonal & communication skills

Strong leadership & team player

Demonstrate commercial capability to deliver profit, control costs and build customer loyalty