Crew Leader - QSR

LE MA DUMPLING PTE. LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 55,000; Full time

Job summary

A food and beverage company in Singapore is seeking a supervisory role to oversee outlet operations. The successful candidate will ensure high standards of food quality and staff performance, motivate the team, and analyze financial performance. Candidates should possess at least 4 years of experience in QSR and demonstrate strong leadership and organizational skills. This position offers a dynamic work environment focused on quality and customer satisfaction.

Qualifications

• Minimum 4 years of relevant experience in QSR and in a supervisory role.
• Basic PC-literacy.
• Knowledge of cost/inventory management would be an added advantage.

Responsibilities

• Oversee and ensure the smooth operations of the Outlet.
• Motivate and inspire the team to achieve monthly sales target.
• Analyse financial performance, maximise productivity and profitability.
• Conduct interviews and recruit suitable candidates.
• Take charge of inventory control and conduct bi-monthly stock take.

Skills

Excellent organizational skills

Strong leadership

Strong public relations skills

Good product knowledge on food items

Ability to thrive in a challenging environment

Interpersonal & communication skills

Strict sense of hygiene and safety standards

Job description

Job Description

Main Responsibilities

• Report to the Senior Operations Manager
• Oversee and ensure the smooth operations of the Outlet
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Take charge of inventory control and conduct bi-monthly stock take
• Update GRN and perform e-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

Minimum 4 years of relevant experience in QSR and in a supervisory role.

Have good product knowledge on food items

Knowledge of cost/inventory management would be an added advantage

Basic PC-literacy

Strict sense of hygiene and safety standards

Excellent organizational skills

Ability to thrive in a challenging environment

Strong public relations skills

Excellent interpersonal & communication skills

Strong leadership & team player

Demonstrate commercial capability to deliver profit, control costs and build customer loyalty